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Information available from Hawthorn Medical Centre

under the Freedom of Information Act model publication scheme

(providing medical services under contract to the NHS)

Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.



How the information can be obtained


CLASS 1 - Who we are and what we do

(Organisational information, structures, locations and contacts)



Doctors in the practice: Number of, Female/Male, Qualifications

·  practice Website

·  NHS Choices Website

· practice Leaflet



Contact details for the practice

Opening hours: Including Extended Hours

Other staffing details: Other Healthcare Professionals i.e. PM, nurses, Community nurses

CLASS 2 – What we spend and how we spend it

(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)




Total cost to the Area Team of our contracted services:

·  Total NHS Income

·  Total Expenditure

·  Hard Copy of relevant part of Annual Accounts


10p per copy

Audit of NHS income:

· Internal & External Financial Systems/Procedures

· Hard Copy of Financial Systems / Procedures.


10p per copy

CLASS 3 – What our priorities are and how we are doing

(Strategies and plans, performance indicators, audits, inspections and reviews)




Aligned to the CCG priorities based on population needs

Measured performance via QOF and other internal audit

·  Hard Copy of CCG Annual Plan via Swindon CCG website



Plans for the development and provision of NHS services

Via national direction i.e. DOH or local direction from the PCT

·  Hard Copy of CCG Annual Plan via Swindon CCG website



CLASS 4 – How we make decisions

(Decision making processes and records of decisions)



Via practice Business Meetings, Staff meetings



Records of decisions made in the practice affecting the provision of NHS services

We have records of such but will NOT publish due to confidentiality and  commercial sensitivities




CLASS 5 – Our policies and procedures

(Current written protocols, policies and procedures for delivering our services and responsibilities)



Policies and procedures about the employment of staff

Recruitment procedures, Contracts of Employment, Induction programme

Hard Copy



10p per sheet copied.

Internal instructions to staff and policies relating to the delivery of services

· Contained within Staff Handbook

Hard Copy

Equality and diversity policy

· Contained within Staff Handbook

Hard Copy

Health and safety policy

·  Contained within Staff Handbook

Hard Copy

Complaints procedures

·  NHS Complaints Procedure – updated to reflect requests for information and operation of the FOI Publication Scheme

Hard Copy


Records management policies (records retention, destruction and archive)

·  Contained within practice Procedures File

Hard Copy

Data protection policies

· Contained within practice Procedures File

Hard Copy

Policies and procedures for handling requests for information

· Contained within practice Procedures File

Hard Copy

Patients’ charter


Hard Copy

CLASS 6 – Lists and Registers

( Any publicly available register or list)

None Held


CLASS 7 – The services we offer

(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)




The services provided under contract to the NHS:

Those contained within the General Medical Services/Personal Medical Services

Hard Copy


Practice Leaflet

10p per sheet copied.

Charges for any of these services:

No charge for NHS services


Information leaflets:

·  Available in the practice in waiting/public areas

Hard Copy


Out of hours arrangements:

·  Provided  NHS 111.

Practice leaflet



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