Here you can find out how to register at our practice and read other important information for patients.
You can find out more by clicking on the links.
How to register
The doctors welcome new patients who live within our practice area. As it often takes sometime for records to be forwarded from your former practice all newly registered patients will ... [continue] How to register
Carers
Are you looking after or providing support for a relative, friend or neighbour? Are you being helped or supported by a relative, friend or neighbour? Your GP needs to know ... [continue] Carers
Complaints and compliments
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments
Teenage Health
What should I come to the surgery for? You can make an appointment to see a nurse or a doctor in CONFIDENCE about ANY health issue such as: Skin problems: Very often your doctor ... [continue] Teenage Health
NHS app
If you’re a patient at our practice you can now use the new NHS app, a simple and secure way to access a range of NHS services, including your COVID ... [continue] NHS app
Patient confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality
Data protection and who has access to your records
Data Protection Privacy Notice for Patients Introduction This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect ... [continue] Data protection and who has access to your records
Patient rights and responsibilities
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities
Privacy
As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways ... [continue] Privacy
Accessible Information Standard
The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille ... [continue] Accessible Information Standard
Text message reminders
You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please complete and ... [continue] Text message reminders
Updating your details
If you change your name, address or telephone number, please let our receptionists know by calling or writing to us or popping into the surgery to complete a change of ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website
Practice boundary
The doctors welcome new patients who live within our practice area. As it often takes sometime for records to be forwarded from your former practice all newly registered patients will ... [continue] Practice boundary
Violent or abusive behaviour
We take any threatening, abusive or violent behaviour against any of our staff or patients very seriously. If a patient is violent or abusive, they will be warned to stop ... [continue] Violent or abusive behaviour
Named GP
All patients at Hawthorn Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP
Statement of Intent
Hawthorn Medical Centre Statement of Intent IT/ELECTRONIC PATIENT RECORDS New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent ... [continue] Statement of Intent
Date published: 8th October, 2014
Date last updated: 15th November, 2014
