Due to the Coronavirus Pandemic, as of Wednesday 18th March MOST face to face Pre booked appointments are cancelled to allow us to deal with emergencies. Those appointments already booked for Asthma, COPD, Diabetes part 2, Healthy Heart or an appointment with our clinical pharmacist, Amanda James will receive a phone call instead of the appointment.
Blood test and dressing appointments will still go ahead as normal, but DO NOT come to the surgery if you have possible symptoms of Coronavirus. . If you are concerned you may have Coronavirus please visit https://111.nhs.uk/covid-19 for online assessment and information.
Government advice is evolving on a daily basis, we will respond to this as appropriate.
For any other URGENT issues please contact the Surgery on our usual number Please bear with us at this very busy time. Thank you for your Support.
Help with coping with stress during Coronavirus outbreak - please click on this link Coping with Stress
Dealing with mental health issues during the Coronavirus outbreak - please click on this link Every Mind Matters
From July 2019 we are introducing DoctorLink as an opportunity to direct our patients to the best care available to them. Therefore, we are inviting all of our patients aged 16+ to sign up.
We have looked at how we can improve access to our services; Doctorlink is a great step forward for our patients. This new online service will ask about your symptoms and previous conditions, provide advice and if necessary request an appointment from us.
Registration is simple! Click on the button below begin the registration process, it only takes a few minutes! For all urgent appointments, we will ask that you undertake a symptom assessment through DoctorLink. Once registered, this tool will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us or another provider which may include one of the SUCCESS centres. If your outcome indicates that an appointment is required with us, you simply click on the request appointment button when offered. The information you provide will then be shared with our clinicians and we'll contact you to arrange an appointment as appropriate. We will call you the same day to arrange the appointment, the speed at which we call will be determined by the urgency stated by DoctorLink.
Sign up for DoctorLink
We are encouraging all patients aged 16+ to register with DoctorLink. Those who cannot use the service because of disability or difficulty with internet access will also be triaged as normal. We feel that using DoctorLink will allow patients to be signposted correctly the first time.
We will continually monitor this new system and make further changes where necessary.
If you have some feedback, we'd love to hear it!
HAWTHORN MEDICAL CENTRE - PRIVACY NOTICE
It is important that our patients understand how data that we store is processed at the practice. Please click on this link for our Privacy Notice
ORDER YOUR REPEAT PRESCRIPTIONS VIA TELEPHONE
Patients can order their repeat prescriptions over the telephone via a convenient service called Prescription Ordering Direct (POD). All it takes is a quick and simple telephone call - there is no need to go into your GP practice or your pharmacy to order your medication.
Please telephone 01793 683755.
For more information about this service, click on the leaflet above.