Patient Group (PPG)

We believe that our patients should be involved in decisions about their care: the how, when and by who they receive it. The only true way we can be sure that the services provided meets the needs of our community is if we hear from you. We would like our healthcare professionals and our patients / service-users to work together, in partnership, to provide the correct care and services to our community.

We are very keen to get a newly established group of invested individuals together and would love to establish a cohort of individuals that represent all aspects of the community we serve. If you are or might be interested, please complete the online application form which can be found below, on our PPG posters and other pages related to the PPG.

PPG application form

Meaning of REACH

We have worked to devise a patient participation group with a clear identity, purpose and values. The name of this group – REACH is intentional, to represent these values:

R = Representing Community

To be an effective and valued resource to both community and surgery the group needs to be made up of a fair representation of its patient demographic

E = Engage and Participate

The group is focused on improving patient services – constructively feeding back on current services and having a say in developing new ones

A = Advocate for All

The group is there to represent the community as a whole and not as an individual. It is structured and made up entirely of Surgery patients with Surgery members attending to support

C = Communicate Effectively

Members are respectful and mindful of each other, always adhering to the Constitution and Terms of Reference

H = Harness Diversity

To be an open, welcoming group that embraces diversity to the betterment of all

Purpose of REACH

The purpose of the PPG is intended as a positive – a group in which collaboration takes place to develop the services provided, driven by our patients and provided by our Healthcare professionals. It is an opportunity for Hawthorn Medical Centre to share what health promotions, developments or changes may be happening and for patients to feedback the impact of any care provision.

If you feel that you could represent your community and would like to be involved in what happens at Hawthorn Medical Centre, we would welcome an application. We aim to have a group that truly represents the practice population.

If you would like to get involved or have some interest, please fill in the online application form here.

Alternatively, you can access the form via the QR code found on our Posters or via a paper copy of the application form at reception – you will need to return this one to our reception team.

Thank you in advance for working with Hawthorn Medical Centre!

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Role of the PPG Committee

Represent the community – Act as “a patient voice” giving feedback to both the community and the surgery
Work to ensure the right services are available to the local population
Provide patients with a platform in which to engage with their Practice – learn about the services and facilities available to them
Be involved in the development of new services and changes within the Practice and share updates
Help to promote health awareness and patient education
Cascade /promote any projects, new services, workshops that are being undertaken within the surgery
Gather and evaluate feedback to give to the Practice

What is happening within your PPG?

Recruitment drive is underway to find volunteers that have an interest/would like to be involved in REACH.

PPG Forms

Online Application – click here

Terms of Reference – click here

Constitution – click here